Shipping & Delivery
How do I track my order?
We'll email you tracking details as soon as your order's dispatched β the waybill/tracking number in that email is the best way to follow its progress. Didn't get a confirmation? Get in touch and we'll help.
When will my order be shipped?
We aim to ship same-day for orders placed before 2pm. Orders placed after 2pm on a Friday, or on a bank holiday, ship the next working day β the same applies to weekend orders. During busier periods, including sales, please allow a few extra days....
Shipping Timeframes
Our estimated delivery timeframes are listed below. Please note these are courier timeframes and start from when your order is shipped, not when it's placed. Orders placed Monday to Thursday before 2pm (UK time) are usually processed and dispatched t
Where will my order ship from?
USD and GBP orders ship from our UK warehouse β we'd recommend checking your local customs and tax requirements before ordering, particularly if you're outside the UK. We're unable to ship to EU addresses from this store, though all other...
Why haven't I received my order?
First, track your order via the link in your shipping confirmation email or through My Account. The courier may also reach out if there's a query with your address, so it's worth double-checking your contact number and email at checkout are...
Which couriers do you use?
GBP orders β Royal Mail, DHL Express or UPS, depending on location. UK orders get free Standard Delivery (excluding sale orders, where charges are shown at checkout). - Royal Mail Tracked 48 (Standard) β usually 48--72 hours after dispatch,...
Customs β everything you need to know
π¬π§ UK: Customs and duties on UK orders are pre-paid, so you won't be charged anything extra on delivery. If you're ordering from our UK store with delivery outside the UK, customs duties are shown and charged at checkout β these are non-...
Do I need to sign for my delivery?
Depending on the courier, you can leave delivery instructions β left without a signature, with a neighbour, in a safe location, or collected from a local point. Someone else at the address can also sign on your behalf. Couriers may leave parcels...
Do you deliver on bank holidays and weekends?
Delivery times don't include weekends or bank holidays, so we can't promise weekend delivery β though some couriers do work weekends, which can mean an earlier arrival than expected.
Shipping in the Middle East
An additional shipping surcharge of Β£25 currently applies to orders destined for affected regions in the Middle East. This was introduced by our courier partners due to the ongoing situation in the region β it's outside our control, but one we...
VAT receipts
We're not currently able to provide a tax invoice with a full tax breakdown, but we can send a full invoice showing your items, total paid and shipping charges β just contact the team to request one.