Why haven't I received my order?Updated 2 months ago

First, track your order via the link in your shipping confirmation email or through My Account. The courier may also reach out if there's a query with your address, so it's worth double-checking your contact number and email at checkout are correct.

Before contacting us, it's worth checking with neighbours or looking for a delivery card, in case the parcel was signed for on your behalf.

Still can't find it? Email us within 30 days of the delivery date so we can open an investigation with the courier — hang on to all your packaging, as photos may be needed if an item's missing. Investigations can take up to 28 days.

One thing to note: if a signature release was given, or the courier confirms it was delivered correctly, we're not able to take responsibility for anything that happens after that point.