Sale
What time does the sale start?
Sale start times vary by location and store — we'll email you and post on socials with the details closer to the time.Early access for loyalty membersAs a loyalty member, you'll get in before the crowd. The higher your tier, the sooner you shop:Level
Can I return sale items?
We're happy to accept returns on sale items — our standard returns policy applies to all orders placed through our UK and EU. Please note that if you are shopping from our US or Australiam store, final sale items are non-returnable and non-refundable
Can gift cards be used on sale items?
Yes! Our gift cards can be used on sale items. Please note, gift cards are store specific, so if you have store credit from the online UK store this will need to be used in the online UK store. You would use this during the checkout stage of our purc
Why am I being charged shipping during the sale?
Shipping fees will be clearly displayed at checkout and confirmed in your order confirmation email. Please note that our team is unable to offer refunds for these charges.
Can I cancel or amend my order during the sale?
You can amend your order within 30 minutes of placing it. This includes adding items, cancelling your order, or updating your delivery address.These features can be accessed directly on your order confirmation page. If you’ve closed this window, don’
Are you restocking during the sale?
We won’t be restocking items during our sale, so we recommend ordering multiple sizes if you’re unsure which will fit best.If an item is restocked after the sale, please note that we won’t be able to offer the sale price again.
Can I get a price match on a sale item?
We want to make sure everyone has a fair chance to enjoy our sales, so we won't be able to offer price matches on orders made before or after the sale period. We appreciate your understanding as this helps us support all our customers who might have
When will my order ship during sale?
Our sale periods are a particularly busy period so we do ask to allow up to 3 working days for orders to be processed and shipped. Once your order has been picked and packed you will be able to track your its progress through the link in your email.I
Can I exchange sale items?
All UK & Australian customers are able to exchange items during the sale. To arrange this, simply log your return as normal through our returns portal – the exchange option will appear for you there. For customers outside the UK, please reach out to
I have paid for express delivery during sale, when will it be shipped?
During our sale, express delivery will apply from the time your order is shipped — not from the time the order is placed. Please note that, due to exceptionally high demand, processing times may be delayed by 3–5 days. Rest assured, our team is worki
Can points/vouchers be used on sale items?
Because sale items are already heavily discounted, loyalty points and vouchers can't be used as credit on sale orders. The points you earn still count towards your membership level.You'll also still earn points on sale orders — they're credited 28 da