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Pre-orders
When will my pre-order ship?
Pre-order ship dates are based on when new stock is due to arrive from production, and we'll email you directly as soon as a confirmed date is available. If your order includes other in-stock items, these will usually ship straight away, with the...
Why is my order on pre-order — I wasn't told this at checkout?
Some of our styles are made in limited runs, and once current stock sells out, the item moves to pre-order so you can still secure your size ahead of the next batch. This is flagged on the product page and at checkout, but if it wasn't clear on...
My order shows as on hold but the item says 'in stock' — what's happening?
Occasionally our system can show an item as in stock online while the order is still processing on hold — this usually resolves within a day or two once stock is confirmed and allocated. If it's been longer than that, please get in touch and our...