What's the store credit incentive?Updated 3 days ago

Choose store credit over a refund and you'll get an extra 10%, plus free return shipping.

1. Select store credit on the returns portal, within 14 days of delivery
2. Send your item back
3. We'll email your store credit — purchase price plus 10% bonus
4. Enjoy free return shipping, on us

For example, a £200 dress becomes £220 in store credit.

Changed your mind? You have 14 days from receiving your store credit to switch to a refund instead, as long as it hasn't been used — just note that standard return shipping fees will apply, and the 10% bonus stays with us.