What happens if I don't return my item in time for an Instant Exchange?Updated a month ago

If your original item hasn't reached us within the 28-day window, the authorisation hold on your card will be converted into a charge for the value of that item.

If something's gone wrong on your end — your parcel's delayed, lost, or you just need a bit more time — get in touch with us as soon as possible at [email protected] and we'll do what we can to help before the window closes.