Start a return

Track my order

Rat & Boa UK

<p dir="ltr" id="isPasted"><br></p><div dir="ltr"><table class="fr-table-selection-hover"><thead><tr><th scope="col" style="width: 77.149%;">Returning from</th><th scope="col" style="width: 15.5836%;">Carrier</th><th scope="col" style="width: 7.1958%;">Cost</th></tr></thead><tbody><tr><td style="width: 77.149%;">United Kingdom</td><td style="width: 15.5836%;">Royal Mail</td><td style="width: 7.1958%;"><span dir="ltr">&#xA3;4</span></td></tr><tr><td style="width: 77.149%;">United Kingdom</td><td style="width: 15.5836%;">DHL</td><td style="width: 7.1958%;"><span dir="ltr">&#xA3;5</span></td></tr><tr><td style="width: 77.149%;">Finland, Norway</td><td style="width: 15.5836%;">DHL</td><td style="width: 7.1958%;"><span dir="ltr">&#xA3;11</span></td></tr><tr><td style="width: 77.149%;">Albania, Iceland, New Zealand, Switzerland</td><td style="width: 15.5836%;">DHL</td><td style="width: 7.1958%;"><span dir="ltr">&#xA3;13</span></td></tr><tr><td style="width: 77.149%;">Andorra, Austria, Bosnia and Herzegovina, Ireland, Luxembourg, Moldova, Monaco, North Macedonia, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine</td><td style="width: 15.5836%;">DHL</td><td style="width: 7.1958%;"><span dir="ltr">&#xA3;17</span></td></tr><tr><td style="width: 77.149%;">Argentina, Canada, Chile, Colombia, Hong Kong, Israel, Kazakhstan, Malta, Mexico, Qatar, Saudi Arabia, Singapore, United Arab Emirates, United States</td><td style="width: 15.5836%;">DHL</td><td style="width: 7.1958%;"><span dir="ltr">&#xA3;19</span></td></tr><tr><td style="width: 77.149%;">Argentina</td><td style="width: 15.5836%;">FedEx</td><td style="width: 7.1958%;"><span dir="ltr">&#xA3;19</span></td></tr><tr><td style="width: 77.149%;">Canada, United States</td><td style="width: 15.5836%;">FedEx</td><td style="width: 7.1958%;"><span dir="ltr">&#xA3;20</span></td></tr></tbody></table></div>

Return Costs by Region

Returns & Refunds

Where is your returns portal?

I've received a faulty item — what do I do?

How long will it take for my refund to come through?

How do I log my return?

How do I return my parcel?

What is your returns policy?

Can I change my return once it's been logged?

I've received an incorrect item

Do I have to pay for return shipping?

Return shipping charges

Can I return sale and clearance items?

What do I need to include in my return?

I've lost my invoice, what should I do?

Can I return two orders in the same parcel?

How do I track my order?

When will my order be shipped?

Shipping Timeframes

Where will my order ship from?

Why haven't I received my order?

Which couriers do you use?

Customs — everything you need to know

Do I need to sign for my delivery?

Do you deliver on bank holidays and weekends?

Shipping in the Middle East

VAT receipts

Shipping & Delivery

When will my pre-order ship?

Why is my order on pre-order — I wasn't told this at checkout?

My order shows as on hold but the item says 'in stock' — what's happening?

Pre-orders

My discount code isn't working at checkout, what should I do?

Can I use more than one voucher on my order?

Can I use points or vouchers on sale items, or alongside other discounts?

Discount Codes & Checkout

Can I change or cancel my order after placing it?

I haven't received my tracking or order confirmation email — what should I do?

Which currencies can I shop in?

Why does the colour of my garment look different from what I saw online?

Can I purchase your items from a store?

Orders

How do I exchange an item?

How long does an exchange take?

Can I exchange my item for something different, not just a different size?

Is the exchange service available internationally?

What if the item I want costs more or less than the one I'm returning?

Is return shipping free for exchanges?

What are my refund options on an exchange?

How many times can I exchange an item?

What if the item I want to exchange for is out of stock?

What if something goes wrong with my exchange?

What is Instant Exchange?

What if my card authorisation is declined when I select Instant Exchange?

What happens if I don't return my item in time for an Instant Exchange?

Exchanges

How do I know if a style runs true to size?

Sizing & Fit

What is Members Only, and how does it work?

How do I join Members Only?

Why do my points show as pending?

Can I spend my points?

How is my level calculated?

Why hasn't my level changed straight after purchase?

Why has my level changed?

What birthday treat am I entitled to?

Do my vouchers expire?

What happens to my voucher or points if I return my order?

How does the referral programme work?

Why did my points balance go down?

Can I accumulate points on sale orders?

How can I view my points and membership level?

What happens to my loyalty level if I return all my items?

Can vouchers be used with store credit, or exchanged for a gift card?

How can I leave Members Only?

What can I do with my points?

Members Only

I can't sign in to my account

I've forgoten my password, what do I do?

I'm struggling to access your website

Technical

How can I use my store credit or gift card?

If I get a refund to store credit, can I change this?

What's the store credit incentive?

Do you sell gift cards?

Gift Cards & Store Credit

Tell me about your products

What's your in-house quality process?

Quality

Return Costs by RegionUpdated 2 hours ago