How do I return my parcel?Updated 2 months ago

Once you've received your QR code by email, take it to your nearest Royal Mail Customer Service Point (usually your local delivery office or Post Office). They'll scan the code, print your label, and you can drop the parcel off there and then — nothing to pay upfront, as the label cost is deducted from your refund. We'd recommend keeping proof of postage until your return is fully processed. Find your nearest branch at royalmail.com/services-near-you

Shopping with our UK store but based in another country? The available couriers and return methods are shown on the returns portal and may vary by location — just log your return there and follow the instructions we email you.